Privacy policy
Last updated: October 13, 2025
Terms of Service
Welcome to UELAV8. By purchasing from our store, you agree to the following terms:
Orders & Payments
All prices are listed in NZD and include GST where applicable.
Orders are confirmed once payment is received.
We reserve the right to cancel or refund orders due to stock availability or pricing errors.
Shipping
Orders placed before 1pm NZT are dispatched the same day (Monday–Friday, excluding public holidays).
North Island: Overnight delivery (next business day)
South Island: 2-day tracked service
*Delivery timeframes are based on standard courier estimates and may vary due to location, weather, or peak periods.
Returns & Refunds
Due to the nature of our food products, we do not accept returns for change of mind or personal preference.
If your product arrives damaged or compromised, please contact us within 7 days at hello@uelav8.co.nz with your order number and photos.
You may choose a replacement (same product) or a full refund.
We cannot offer refunds or replacements for issues caused by improper storage, handling, or if the product has been opened or consumed.
Our returns policy complies with the New Zealand Consumer Guarantees Act.
Product Disclaimer
As this is a natural product, slight variations in colour, texture, or flavour may occur. These do not affect quality or nutritional value.
Storage & Shelf Life
To maintain freshness, store your wholefood medley in a cool, dry place and consume before the best-before date.
Limitation of Liability
UELAV8 Limited is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Copyright & Branding
All content, imagery, and branding on this site is the property of UELAV8 Limited and may not be reproduced without permission.
Privacy Policy
At UELAV8, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
What We Collect
When you place an order or contact us, we may collect:
Your name and email address
Shipping and billing details
Order history and product preferences
Any photos or feedback you provide for returns or support
We do not collect or store payment information - this is securely handled by Shopify and its payment partners.
How We Use Your Information
We use your information to:
Process and deliver your orders
Respond to your inquiries
Improve our products and service
Send occasional updates or offers (only if you opt in)
We do not sell, rent, or share your personal data with third parties, except as required to fulfill your order (e.g., courier services).
Cookies & Analytics
Our website uses cookies to improve your browsing experience and help us understand how visitors use our store. You can manage cookie settings through your browser.
Contact & Access
You can request access to your personal data or ask us to correct or delete it by emailing hello@uelav8.co.nz.
This policy complies with the New Zealand Privacy Act 2020
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The UELAV8 Fern & Bowl Emblem™ and “Fuel. Focus. Form.™” are trademarks of UELAV8™ Limited.